Preparing for Agentic Workflows
December 9, 2025

Preparing for Agentic Workflows: Why Understanding Real Workflows Is the First Step

The future of enterprise work is agentic. Unlike traditional task-focused approaches, agentic workflows leverage intelligent AI agents that can reason, plan, and adapt to unexpected situations. They are goal-oriented, not just task-oriented, enabling teams to focus on higher-value outcomes.

Yet many organizations jump straight into deploying AI solutions without a critical first step: a clear understanding of their existing workflows. This foundation is what separates successful agentic deployments from expensive, ineffective initiatives.

Why Traditional Approaches Fall Short

Conventional methods often rely on documented processes, the “ideal” version of how work should happen. But real work is messy. Employees navigate edge cases, rely on human judgment, and create workarounds to deal with legacy systems or system failures.

Introducing an intelligent agent without a true understanding of these realities risks amplifying inefficiencies rather than improving outcomes.

The First Step: Workflow Intelligence

Workflow intelligence is about uncovering the reality of how work gets done. It involves techniques like process mining, task mining, and employee interviews to map actual steps, dependencies, and bottlenecks.

Key actions include:

  • Identify Hidden Steps: Understand the manual, undocumented steps employees use and the workarounds that keep operations moving.

  • Map Decision Points: Determine where human judgment is critical and how an agent’s reasoning can complement these decisions.

  • Establish Ground Truth: Define what success looks like by measuring the current outcomes, ensuring agents have a clear reference point for learning and improvement.

By applying workflow intelligence, organizations gain the blueprint to deploy agentic solutions effectively. It allows teams to move from executing tasks to orchestrating intelligent, adaptive outcomes.

Coming Soon: Agentic Workflow Insights in ChromeOS Readiness Tool

To help organizations take this critical first step, the ChromeOS Readiness Tool will soon introduce the Agentic Workflow Assessment. This upcoming feature will give IT leaders a clear view of how work truly happens across devices and applications.

By surfacing real-world workflows, identifying high-effort processes, and mapping application dependencies, the tool will provide actionable insights to guide agentic workflow planning. Teams will be able to spot the areas where intelligent agents can have the greatest impact, ensuring each step is grounded in the reality of daily operations.

This feature will complement existing workflow intelligence methods, helping organizations prepare for the next generation of goal-oriented, adaptive workflows with confidence.

Blog Editors Team

ChromeOS Readiness Tool

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